Payment Request

You can send your payment request via e-mail or generate a link to share it in chat rooms or social networks. Once your customer receives your payment request, they can make the payment through our secure payment system.

With the Payment Request, you have the following benefits:

• Sell online regardless if you don’t have a website using e-mail, social networks or, message exchange platforms.
• Offer several payment methods.
• Discriminate the payments you receive so you can know who pays what and when.

How does the Payment request work?

The Payment request follows a simple flow to let your customers buy your products or services using the secure PayU platform:

1. Generate the Payment request through the PayU module. For a basic payment request, you only need to provide what you want to sell, its price, and decide whether your payment includes taxes^* or an expiration date. If you want to include additional information such as shipping, payment reference, comments, and more, you can create a Custom payment request.
   
   ^*Only available in Colombia.

2. Once the link has been generated, you can share it with your customers either by e-mail, posting the link on social networks, or including this link as a button in your website (if you have one).

3. When your customers use the link, they are redirected to the PayU’s checkout page, where they can pay using any of the available payment methods.

4. Every time a customer pays using the link, you receive a confirmation message and the amount of the purchase^* is transferred to your PayU account, where you can transfer it to your bank account.
   
   ^*The value transferred corresponds to the amount paid by your customer minus the PayU fee.

Creating payment requests

According to your business needs, you can create two types of Payment requests: Basic and Custom.

A Basic Payment Request lets you create a link just by providing the product’s name and price; furthermore, you can decide whether you need to include taxes^* or whether the link may expire in the future. The Custom Payment Request is a payment link with extra information such as shipping information, payment reference, response pages, comments or narrow down the available payment methods.

^*Only available in Colombia.

Create a Basic Payment Request

Follow the next procedure to create a Basic Payment Request and share it with your customers.

1. Log in to PayU.com and click the login option located at the top of the page. Alternatively, you can log in to https://merchants.payulatam.com/.

2. Expand the Sell with PayU option and then, select Sell on the internet.

3. Provide the following information:

• What are you going to sell?: description of the product or service you want to sell using this payment request.
• What is the price?: provide the amount of the product or service and select the currency.

• Do you charge tax?: choose if the product price includes taxes. If so, select the percentage or fixed amount of the taxes. This option is only available in Colombia.

• Payment deadline: choose if the Payment request expires in a given time. If so, select the date and time when the Payment request expires.

4. Click Generate Link.

Create a Custom Payment Request

Follow the next procedure to create a Basic Payment Request and share it with your customers.

1. Follow steps 1 to 3 of the Create a Basic Payment Request procedure.

2. Click I want to customize my link option. The advanced options appears where you can provide the following information.

• Do you ship your products: this option lets you select whether the shipping information of the product is included in the link. When selecting YES, you can set a fixed shipping amount, and select if the customer must provide the shipping address.

• Payment reference: this option lets you decide if you want to set a specific Payment reference for the link.

• Transaction redirects: in this option you can set the URLs of the customized response pages you have when a transaction is approved, declined or pending. These fields are not mandatory and if you don’t set a URL, the transaction is redirected to the default PayU’s response pages.

• Buyer comments: this option allows the buyer to add comments related to the purchase. The field where the buyer can add comments can be set in English, Spanish or Portuguese.
  For example, you can configure this field to let the customer specify a particular description of the product.

• Select the available payment methods: this option lets you include or exclude the available payment methods according to your country. For example, if you only want to receive payments through credit cards.
  By default, all the available payment methods of your country are selected.

3. Click Generate Link.

Sharing the Payment request

After you have configured and generated the Payment request, a confirmation page appears where you can perform the following actions:

• Share on social media with a link: using this option, you can copy the recently generated link, post it on Facebook, tweet it on Twitter or send it to several e-mail addresses.

• Publish a button in my webpage: if you have a webpage and you want to include the generated link, PayU lets you create a button which you can added somewhere in your page. You can use any of the preloaded images provided by PayU or upload one using the Custom image option.
  Then, click Copy HTML to copy the button code in your clipboard.

Creating multiple Payment requests

The PayU module allows you to create multiple payment request at one time so you can easily include several products in your shop. Links created using this feature can only be sent via e-mail.

To create multiple payment links, expand the Sell with PayU option and then, select Sell on the internet. Then, select the option Create multiple payment links.

To create multiple payment links at once, you just need to upload a .csv file with all the information of each product you want to sell. You can download an example of how PayU expects the information by clicking Download format.

The Excel file downloaded is by default in Spanish and each row corresponds to a link. The following table explains each column in it. Recall that the columns marked with asterisk are mandatory and if you leave empty a column, this property is not included in the link.

Once you have completed the Excel file, upload it to the PayU Module and click Send payment links.